Since restaurants were given the go-ahead to re-open amidst the COVID-19 pandemic, I have noted that in many of them, service levels have dropped. A friend of mine keeps telling me to ‘live as if COVID is going to end’, in other words, don’t stop being effective or putting your best foot forward because of COVID. My message to any waiters, waitresses and other service agents who may read this, is – Yes, COVID has changed a lot of things. In some cases, clients have reduced, you may still be working for half your salary, and job insecurity is higher than ever before. If you are one of the fortunate ones to still be working, then this is your time to put your best foot forward. Remember, the client who has come in to dine in your restaurant is also going through the changes COVID has brought. However, something has brought them to your restaurant. Perhaps they have come in because they need a moment to feel normal again, or they want to want to be in a different space for a while. Whatever the reason, their expectation will always be the same – that they will receive good if not great customer service.
It is therefore your duty, to make them feel welcome and appreciated. Several things will happen when you do this:
- They will leave feeling happy and good, which in turn will make you feel good.
- They may actually end up spending more than they had originally planned to. This is good for both the business and for you. Plus, they may leave you a hefty tip!
- They will come back. Businesses thrive on repeat customers and as a service staff, a thriving business helps increase your level of job security.
Remember, options are available to anyone who is looking, so people have choices. Help make sure they choose you over and over because of your consistent excellent customer service.
